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Help Desk & Contact Center 

Let us help you make the best possible decision...

McCusker & Company's knowledge and evaluation of the technology industry allow us to offer services, which reduce and avoid help desk calls. By creating proper phone prompts and providing our technology experts with a knowledge base and network of information greater than most call centers, we can solve the problem at hand and establish customer satisfaction with one call.

This eliminates repeat phone calls from the same customer regarding the same issue. Call Avoidance is achieved through early identification of patterns in phone call volume that can identify misconfigurations and unveil faults that can be corrected by the manufacturer or supplier that reduces the number of phone calls.

 

Call Reduction and Call Avoidance, while cutting costs for the manufacturer, ultimately creates higher customer satisfaction by eliminating any problem, which might have been left undetected without Trend Tracking and other services provided by McCusker & Co.  We can setup your help desk solution in less than 1 day!   Do you need your help desk up and running in a matter of hours?  WE CAN DO IT!   We can support projects from 25 calls per day to 15000 calls per day.

We can support programs like:

  • PC Technical Support Help Desk  
  • Internet Service Provider Support
  • Chat Service Support 
  • Remote Diagnostics Support
  • International Language Support
  • Bi Lingual Solutions
  • Customer Service Call Center Support
  • Order Processing
  • Dispatching
  • Claims Processing and Adjudication
  • Service Follow-up and Service Polling
  • Escalation Management & Dispute Resolutions

Call today and get your free call center evaluation.  We have placed & created numerous help desk solutions from major retailers & OEM's to smaller system builders and dealers.  Let us help you make the best possible decision and have the security that we stand behind our service solutions and partners with our service guarantee.

For More Information: Call or email for more information today! 
Broader Experience Better Solutions


4745 West 136th Street, Suite 77
Leawood KS 66224

Phone: 800.734.0819
Email: info@mccuskerco.com

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